General

• Please note that once your booking is confirmed, you will receive an e-mail as well as an SMS on your registered mobile number confirming your booking. However, if you would like to get in touch with us please call us on +918281937320 / +918547336859. We are open from 8:00 am – 8:00 pm, seven days a week
• Please expect to receive your vouchers 72 hours before your departure date (subject to full payment of your package cost)
• Please note that these packages are customizable, which means that you will be able to make changes to the itinerary/activity if you so desire. The final payment will be calculated as per the activities reflecting on the website which will be outlined in the confirmatory e-mail sent to you
• Personal expenses such as laundry, telephone calls, room service, alcoholic beverages, mini bar etc., are not included
• In case your package needs to be cancelled due to any natural calamity, weather conditions etc. Greatvacationz shall strive to give you the maximum possible refund subject to the agreement made with our trade partners/vendors
• If payment is not made as per the schedule provided in the first booking confirmation e-mail, Greatvacationz reserves the right to cancel the booking after attempting to get in touch with you. Refunds would be as per the package cancellation policy

Flights

• The passenger names in the booking form should be exactly as per passports. Greatvacationz will not bear any liability for the name change fee, if incorrect names and ages have been added at the time of booking
• Please note that if your package includes a flight which is a low cost carrier (Air Asia, Scoot Airlines, Air Arabia, Jetstar, Fly Dubai, Thai AirAsia, Air India Express, Tiger Airways) then baggage will not be included in the package. Baggage can be added as per your requirement at an additional cost depending on the airlines and destination. Our Travel Expert will attempt to get in touch with you within 24-hours after the booking has been confirmed for baggage addition
• Please ensure that baggage requirements are given to our Travel Expert latest by 5 days before the date of departure

Hotel

• Standard check-in time at the hotel is normally 2:00 pm and check-out is 11:00 am. An early check-in, or a late check-out is solely based on the discretion of the hotel
• In case the selected hotel is unavailable for booking, an alternate arrangement will be offered to the customer in another hotel of a similar category
• Certain hotels abroad may ask for a security deposit during check-in, which is refundable at check-out subject to the hotel’s policy

Sightseeing Activities / Transfers

• Please note that ‘Day at Leisure’ essentially implies that no sightseeing activities have been included for that day
• Kindly be on time for your activities, tours and transfers. Most countries are quite strict about following a schedule

Cancellation Policy

 Cancellation stage: 36 days or more before departure.  80% of the package cost will be refunded upon cancellation done 36 days or more, before departure, if you have made full payment for the package.  If not, then after deducting 20% of the package cost from the amount you have paid, the balance will be refunded.  Cancellation stage: 21 to 35 days before departure.  50% of the package cost will be refunded upon cancellation done 21 to 35 days before departure, if you have made full payment for the package.  If not, then after deducting 50% of the package cost from the amount you have paid, the balance will be refunded.  Cancellation stage: 20 days or less before departure.  No refund will be provided upon cancellation done within 20 days before departure.